Shipping policy


MIREVA SHIPPING POLICY

Last Updated: 01/01/2026

This Shipping Policy ("Policy") is part of our Terms of Sale, which include a mandatory arbitration agreement and class-action waiver.

By placing an order with Mireva ("Company," "we," "us," "our"), you acknowledge and agree to the terms outlined below.

1. Order Processing Times

Orders are typically processed and prepared for shipment within 5–10 business days, excluding weekends and holidays.

Please note:

  • Processing times may be extended during peak seasons, product launches, promotional events, or due to unforeseen supply chain disruptions
  • Processing time is separate from carrier transit time
  • We reserve the right to extend processing times when experiencing high demand or inventory limitations

If significant delays occur, we will notify you via the email address provided at checkout.

2. Shipping Methods & Transit Times

Mireva ships via trusted carriers including USPS, UPS, DHL, FedEx, and other logistics partners.

Important:

  • Estimated transit times are estimates only, not guarantees
  • Carrier delays due to weather, customs processing, holidays, or operational issues are beyond our control and do not qualify for refunds
  • You are responsible for providing a complete and accurate shipping address
  • Incorrect or incomplete addresses may result in delivery delays or non-delivery, for which Mireva is not responsible

3. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please note:

  • Tracking updates are managed by the carrier, not Mireva
  • We do not control tracking update frequency, scanning delays, or accuracy of carrier data
  • You are responsible for monitoring your tracking link and contacting the carrier for delivery-related questions

4. Risk of Loss & Transfer of Title

Risk of loss and title pass to you once the carrier marks your package as:

  • "Delivered"
  • "Notice Left"
  • "Attempted Delivery"

After delivery confirmation:

  • Mireva is not responsible for theft, loss, misdelivery, property damage, or disputes involving the delivery location
  • Packages delivered to an incorrect address provided by you are your responsibility
  • Carrier-confirmed delivery constitutes full performance of our shipping obligations
  • You assume all responsibility for retrieving packages from your delivery address

5. Lost, Stolen, or Missing Packages

If a package is marked "Delivered" by the carrier but you cannot locate it:

  1. Check with household members, neighbors, building security, or mailrooms
  2. Wait 48 hours (carriers sometimes update tracking prematurely)
  3. Contact the carrier directly to initiate a Missing Mail or Package Trace inquiry

Mireva does not issue replacements or refunds for packages confirmed as delivered by the carrier.

If a package is marked "Lost" by the carrier before delivery confirmation, we will investigate and, at our discretion, replace or refund your order.

6. Returned, Refused, or Undeliverable Packages

If a package is returned to us due to:

  • Incorrect or incomplete shipping address
  • Customer refusal of delivery
  • Failure to pick up from carrier facility
  • Customs refusal or rejection
  • Delivery obstacles beyond our control

The following applies:

  • Reshipment fees are your responsibility
  • Original shipping costs are non-refundable
  • Merchandise may be considered forfeited after 14 days if reshipment fees are not paid
  • Mireva is not responsible for packages lost due to address errors or refused delivery

7. International Shipping

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT (Value Added Tax)
  • Brokerage or handling fees

These fees are your responsibility and are not included in the product price unless explicitly stated.

Additional notes:

  • Delays caused by customs inspections or government processing do not qualify for refunds or replacements
  • If your package is returned due to non-payment of customs fees or delivery refusal, you are liable for:
    • Return shipping costs
    • Re-delivery fees
    • Any carrier penalties

8. Pre-Orders, Backorders & High-Demand Items

Estimated shipping dates for pre-orders or backordered items are projections only.

Due to manufacturing, supply chain, or customs variability:

  • Dates may change or be extended
  • Extensions do not qualify for refunds unless legally required
  • By continuing with your purchase, you agree to accept updated timelines

We will notify you via email if significant delays occur.

9. Shipping Insurance (Optional)

If shipping insurance is offered at checkout, it must be purchased at the time of order.

Coverage details:

  • Insurance covers carrier-verified loss before delivery, not theft or loss after delivery confirmation
  • Declining insurance means you assume all risk of carrier loss

10. Incorrect Items or Damaged Shipments

If you receive a damaged or incorrect product, you must notify us within 7 days of delivery with the following:

✅ Your order number
✅ Clear photos of the product and packaging
✅ A description of the issue

Failure to provide adequate documentation or timely notice may result in denial of replacement.

Approved replacements will be shipped using our standard shipping timelines.

11. Shipping Fees & Refunds

Shipping fees are non-refundable, except where prohibited by law.

Refunds issued due to verified errors on our part will cover product cost only, unless otherwise required by law.

12. Chargebacks & Fraud Protection

Any shipping or delivery dispute covered by this Policy is subject to our Arbitration Agreement and Class-Action Waiver.

We reserve the right to provide documentation to challenge illegitimate chargebacks, including:

  • Tracking logs and delivery confirmation
  • Carrier proof of delivery
  • IP address of checkout session
  • Consent and order records
  • Customer communication logs

Customers engaging in fraudulent claims may be permanently banned from future purchases.

13. Dispute Resolution – Arbitration & Class-Action Waiver

All disputes related to:

  • Shipping or delivery
  • Lost or stolen packages
  • Transit delays
  • Carrier errors
  • Delivery issues

…are governed by the Arbitration Agreement and Class-Action Waiver contained in our Terms of Sale.

All claims must be resolved individually through binding arbitration.

14. Updates to This Policy

Mireva may update this Shipping Policy at any time to reflect operational, legal, or business changes.

The version in effect at the time of your order governs your purchase.

We encourage you to review this policy periodically for updates.

Questions About Shipping?

If you have questions about our Shipping Policy or need assistance with your order, please contact us:

📧 Email: mireastore@outlook.com
🌐 Website: mireva.store

By placing an order with Mireva, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.